SMS Messaging Policy

Effective Date: May 2026

CCHV Corporation, doing business as La Oficina del Capitán Chávez-Valdivia, may communicate with clients via SMS text messaging for service-related purposes.

Types of Messages

Clients may receive messages including:

• Appointment reminders

• Payment reminders

• Case status updates

• Requests for documentation

• Customer support responses

• Service notifications

Consent

Customers may opt in to receive SMS messages by completing and signing a written SMS consent form in person at La Oficina del Capitán Chávez-Valdivia before any text messages are sent.

The consent form authorizes the business to send customer care messages, including appointment reminders, payment reminders, case updates, document requests, and customer service communications.

SMS consent is voluntary, is not a condition of receiving services, and may be withdrawn at any time by replying STOP.

Signed consent forms are retained in the customer's file for recordkeeping and compliance purposes.

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Message Frequency

Message frequency varies depending on the client’s services and communication needs.

Message Charges

Message and data rates may apply according to your mobile carrier plan.

Opt-Out

To stop receiving messages, reply:

STOP

After opting out, no further SMS messages will be sent except where required for confirmation of opt-out.

Help

For assistance, reply:

HELP

Or contact:

CCHV Corporation
800-883-1236
immreliefservices@gmail.com

Privacy

Client information will be handled according to our Privacy Policy.

We do not sell or share personal information for third-party marketing purposes.

Written SMS Consent Process

Customers provide written consent in person before receiving any SMS messages.

Each customer completes and signs a written SMS Consent Form authorizing La Oficina del Capitán Chávez-Valdivia to send service-related SMS communications.

The signed consent form is retained in the customer's client file.

A sample of the written consent form is provided in the PDF file below.